Policy Validity: This Return & Refund Policy applies to all orders and transactions placed on this website (hereinafter referred to as “the Site”). By placing an order, making payment, or confirming receipt of goods, customers fully acknowledge and agree to abide by all terms stated below. This policy is publicly effective and legally binding for all transactions. The Site reserves the right to update and optimize this policy for operational and compliance purposes. Any revision shall take effect immediately upon public display on the official website.
Applicable Parties: This policy governs all transaction activities between the store operator (Seller) and all customers, consumers, and purchasers (Buyer) who place orders on the Site.
1. Return & Refund Eligibility & Timeframe
1. Standard Return Period: Customers may apply for return or exchange without quality reason within 30 calendar days from the date of goods receipt. For small accessories, consumables, and personal hygiene items, the valid return period is limited to 15 calendar days. No return request will be accepted once the period expires.
2. Defective Item Timeframe: For defective products, damaged items, functional failures, incorrect shipments, or missing parts caused by the Seller, return and refund applications are acceptable within 30 days after delivery. Requests submitted beyond the time limit without valid evidence will be rejected by the Site.
3. Expired Application Rule: Any request for return, refund, replacement, or resupply will be denied if the application is overdue, if the goods have been used for a long time, or if damage is caused by improper human operation.
2. Return & Exchange Conditions
2.1 Qualified Return Conditions
1. Non-defective returns: Items must be unused, unwashed, unmarked, unscratched, and unmodified. All original packaging, tags, accessories, manuals, and free gifts must be completely retained. Products must be in brand-new condition and resalable.
2. Defective returns: Customers must provide valid evidence including clear photos, videos, and delivery proof to verify product defects, transportation damage, wrong item delivery, or missing accessories.
3. Valid order status: The order must be fully paid, without disputes or violations, and must not belong to special promotional items marked as non-returnable.
2.2 Non-Returnable Situations (Exclusion Clause)
1. Damage caused by human use, washing, modification, disassembly, self-repair, water soaking, or collision;
2. Products without original packaging, tags, accessories, or gifts that cannot be resold;
3. Personal hygiene products, customized products, engraved/printed personalized goods, virtual products, and digitally activated productscannot be returned or exchanged for non-quality reasons;
4. Clearance items, flash sale products, and leftover items marked “Final Sale” are only eligible for quality-related after-sales service and are non-returnable for personal reasons;
5. Orders with unauthorized refusal of delivery or abandoned parcels without prior communication;
6. Return requests raised due to personal preference, inappropriate size, subjective dislike, or personal purchasing errors after the valid return period;
7. Damage or deterioration caused by delayed receipt or failed pickup by the customer during transportation.
3. Return & Exchange Process
1. Submit application: Within the valid after-sales period, customers shall submit after-sales requests via official customer service, registered email, or site message. Please include the order number, return reason, and request type (return for refund / exchange / resupply), and upload relevant photos or video evidence.
2. Official review: The Site will complete the verification within 1–3 working days. Once approved, the official return address and return instructions will be provided. If rejected, the specific reason will be informed to the customer.
3. Send back goods: Customers must send the returned items to the designated address with proper packaging to avoid secondary damage. Please reserve the tracking number and shipping receipt and submit it to customer service for record. Freight collect shipments and unauthorized addresses are not accepted.
4. Inspection & processing: After receiving the returned package, the Site will complete product inspection within 3–5 working days. Qualified returns will proceed with refund, exchange, or resupply arrangements.
5. Application termination: If the returned product is damaged, incomplete, or cannot be resold due to human factors, the after-sales application will be rejected, and the item will be shipped back at the customer’s cost.
4. Shipping Fee Rules
1. Seller liability (defects, wrong items, missing parts, delivery damage): Return shipping fees and resupply shipping fees shall be borne by the Site. Customers need to prepay the freight and provide valid shipping receipts for reimbursement. Freight collect packages will be refused directly.
2. Customer liability (non-defective returns / personal reasons): All round-trip shipping fees, tariffs, and customs clearance fees shall be borne solely by the customer. The original delivery fee is non-refundable, and no shipping subsidy will be provided.
3. Logistics risk allocation: The customer shall bear the risk of loss, damage, or delay during the return shipment. The Site bears the transportation risk before customer receipt. All product risks will be transferred to the customer once the parcel is signed for.
5. Refund Rules & Processing Time
1. Refund method: All refunds will be processed via the original payment channel (credit card, PayPal, or third-party payment platforms). No offline transfer or alternative refund account is supported.
2. Full refund scenarios: Full refund (product amount + verified prepaid shipping fee) will be issued for quality defects, wrong delivery, missing items, or seller-caused shipping damage.
3. Partial refund scenarios: Partial refund will be applied for partial returns, slight product wear, or missing accessories based on the actual loss value.
4. Refund timeline: After inspection and approval, the Site will initiate the refund within 3–7 working days. The actual arrival time depends on the processing efficiency of banks and payment platforms (usually 3–10 working days). The Site is not responsible for third-party payment delays.
5. Deductible fees: For non-defective returns, original shipping fees, platform service fees, and transaction handling fees are non-refundable and will be deducted from the final refund amount.
6. Exchange & Resupply Policy
1. Eligible customers may choose equivalent exchange or identical item resupply instead of refund. All shipping fees follow the rules stated in Clause 4.
2. If the identical product is out of stock or discontinued, the Site will provide equivalent alternative products or full refunds. Customers cannot force resupply of discontinued or out-of-stock items.
3. Free resupply service is only applicable for defective products, wrong shipments, or missing parts. No resupply is allowed for non-quality return requests.
7. Order Cancellation Rules
1. Unshipped orders: Customers may cancel unpaid/unshipped orders for free and receive a full original refund without handling fees.
2. Shipped/In-transit orders: Direct cancellation is unavailable. Customers may either receive the package and apply for return service or refuse delivery. All resulting shipping costs shall be borne by the customer.
3. Custom & pre-sale orders: No non-reason cancellation is allowed after payment. Only quality-related issues are eligible for after-sales support.
8. Dispute Resolution & Supplementary Terms
1. All after-sales disputes shall be resolved through friendly negotiation. If negotiation fails, disputes shall be settled in accordance with the laws and regulations of the Site’s registered jurisdiction.
2. The Site reserves the right to reject unauthorized returns, irregular applications, and malicious claims, and retains the right to pursue liability for violations.
3. For unlisted after-sales scenarios, the Site will handle cases reasonably in accordance with universal e-commerce transaction principles and fair trade standards.
4. The Site reserves the final interpretation right and the right to revise this Return & Refund Policy.
Publication Date: 2026-09-18
Last Updated Date: __2026-09-18_